The first to be mentioned is the Vandy Vape Pulse Dual Kit, which is a collaboration between the popular brand Vandy Vape and Youtuber Tony B. Top-notch customer service and support alongside the sheer amount of products available at their store, Element Vape is truly a one stop shop that caters to not only the enthusiast, but all vapers. With that being said, it is easy to see why they are favored by many vapers both in the United States and outside of the country. Although the vape industry is fast-paced and is always evolving, Element Vape always brings the latest and greatest products to their customers. They carry a wide range of premium e-liquid brands to ensure that they satisfy all vapers who shop there and continuously stock their website with all the newest products to hit the market. Not only do they want to exceed the expectations of their customers, they also have years of continued partnerships with vape manufacturers to deliver the best prices as possible. They focus on customer service and strive to provide the customer more than what they pay for. If I have my purse unzipped and someone comes and grabes my wallet from my purse and runs off, yes in retrospect I should have had zipped my purse, but that person would still be arrested and charged for burglary.Element Vape was established back in 2013, and is based out of California in the United States. I apologize for going off like this, but when I read a comment saying that this was ON ME!? I was in shock all over again. I also want to make sure this doesn’t happen to anybody else. I don’t feel like that is something I deserve and I’m hurt, angry and upset. I’m already struggling financially and feel like I got F’d over by a company who has been profiting off me for years. So yes (to those comments below who think I’m a troll because I’ve posted multiple threads, comments, reviews). And it’s because, I have been a loyal customer to this company, which not only screwed me over but also basically stole from me.
I’m normally a very calm person, I never get mad or complain or write negative reviews. So when I got an email saying they were not going to fix their mistake I was furious. I was expecting an apology, on top of them sending me what I PAID for. Giving them the chance to rectify their mistake. I didn’t open anything, and I took time out of my day (which I shouldn’t have had to do in the first place if they had done their job right) to email them all this information. They made a mistake, Which btw is not the first time (if you read all the other online threads, reviews & comments regarding this company) You will see that this is something they consistently do. How is that on me!? I made the correct order. I will not be shopping from this company again and will be letting everyone I know about my experience as well. They emailed me back saying that because I didn’t report it within 48 hours of “arrival” that there’s nothing they will do. This time they crossed a line though and need to be held accountable. Especially from a company I have been a loyal customer to, even after several other screw ups which I just looked past. As I explained in the email, I’m short on cash, and $17.99 for a bottle of juice (more if you consider tax + shipping) is more money than I can afford to just be stolen.
But in this case, I am truly upset and feel like this company stole from me. I also explained that I never complain, which is true, I also never write bad reviews. I sent a polite email, which included said pictures, explaining what happened. I took pictures of my order confirmation, the package I recieved including the contents of that package and the receipt. At first I thought I there was some mistake and that I had only been charged for one bottle, but then I looked at the receipt which confirmed I had ordered and been charged for two bottles. When I did open it, I noticed I was missing an entire bottle of vape juice. Not only did my order take forever to arrive (so long that I was forced to go buy vape juice from a smoke shop so by the time it did come I didn’t need it right away and didn’t open it until I did). ELEMENT VAPE: I purchased two bottles of 60ML Vape Juice as well as a pack of coils from this online company.
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